We are committed to delivering your orders as quickly and efficiently as possible. All products are shipped directly from our third-party supplier, Aliexpress, through a secure dropshipping process.
Processing time
Orders are typically processed within 2 to 5 business days. Once your order is shipped, you will receive a confirmation email with tracking details.
Delivery time
Delivery times vary depending on your location and the shipping method selected. For domestic orders in Ghana, delivery usually takes between 10 to 20 business days. International orders may take longer, depending on customs and local courier services.
Shipping charges
Shipping charges are calculated at checkout based on your location and the total weight of your order. Any applicable fees will be displayed before payment.
Processing time
Orders are typically processed within 2 to 5 business days. Once your order is shipped, you will receive a confirmation email with tracking details.
Delivery time
Delivery times vary depending on your location and the shipping method selected. For domestic orders in Ghana, delivery usually takes between 10 to 20 business days. International orders may take longer, depending on customs and local courier services.
Shipping charges
Shipping charges are calculated at checkout based on your location and the total weight of your order. Any applicable fees will be displayed before payment.
International shipping policy
We are pleased to offer international shipping to many countries worldwide. Please note the following:
International shipping charges
Additional shipping fees will apply to orders shipped outside of our domestic region. These charges vary based on destination, weight, and shipping method selected at checkout.
Customs, duties, and taxes
Your order may be subject to import duties and taxes, which are imposed once a shipment reaches your country. These charges are the responsibility of the recipient and are not included in the product or shipping prices.
Delivery time
International shipments may take longer to arrive, depending on your location and local customs processing times. The estimated delivery time will be provided at checkout, but please allow extra time during peak seasons or unforeseen delays.
Return policy
We strive to ensure that you are satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of receiving your order.
Return conditions
- Items must be unused, undamaged, and in original packaging
- Return requests must include photo or video proof of the issue
- Returns must be approved by our support team before being shipped back
- We do not accept returns for change of mind or used products
Refunds
Once your return is approved and received, we will process your refund within 5 to 10 business days. Refunds will be issued to your original payment method.
Non-returnable items
Due to hygiene and safety reasons, we do not accept returns for cosmetics or personal care products unless they arrive damaged or defective.
Contact us
For any questions about shipping or returns, please email our support team at: support@impmakeup.com
Once your return is approved and received, we will process your refund within 5 to 10 business days. Refunds will be issued to your original payment method.
Non-returnable items
Due to hygiene and safety reasons, we do not accept returns for cosmetics or personal care products unless they arrive damaged or defective.
Contact us
For any questions about shipping or returns, please email our support team at: support@impmakeup.com